Providing help and support for our clients

We recognise this is a very difficult time. You can inform us about a death by getting in contact.

We will need some documents from you to enable us to progress with handling the estate:

• Certified copy of the death certificate
• Confirmation of whether the deceased had a Will
• If there is a Will, we need a certified copy
• If there is no Will, the next of kin needs to apply for letters of administration (Dealing with the financial affairs of someone who has died - Citizens Advice)
• Depending on the size of the Portfolio, we may require a Grant of Probate before we can release any of the funds

Remember that a Power of Attorney (POA) ceases upon death. If you held a POA, then you will no longer be able to make decisions about the deceased’s account.

Grief affects us in different ways. Please speak to us about any adjustments you would like us to make for you.

Separation can cause many emotions and can lead to financial uncertainty. Whatever your experience, we can help support you through this time of change.

Severe or long-term illness can be unpredictable. People who have practical support cope more effectively with serious or long-term illness. When speaking to clients with new diagnoses they tell us of three primary financial worries: the financial impact of their care needs, the financial impact on their family and whether a remaining spouse would be able to run financial affairs on their own. We’re here to help in any way we are able.

If you are living with a neurologic condition, or are dealing with similar problems, day-to-day matters might be challenging. You might struggle with concentration, fatigue or taking in complex information. Please let us know if this is the case so that we can best accommodate your needs.

You may find yourself in a position where dealing with investments, budgets and finances suddenly becomes your responsibility. If you lack experience and knowledge of financial matters, our team is on hand to help.

Supporting someone else who has an illness, a mental health problem or some other challenge that makes it difficult to function on their own, can impact on how you engage with financial matters. You might be worried about a loved one, fearful about your financial future or feel tired due to the demands of caring for someone else.  

Please talk to us so that we can make necessary adjustments in how we interact with you.

Domestic and financial abuse can take many forms from having your phone monitored, coercion and control to being belittled and degraded habitually. Under circumstances like this it may be difficult to tell us of your situation. Please inform the team if it is safe to do so.

Actions you might find helpful:

• Clear your Browsing history - see COVER YOUR TRACKS at Broxtowe Women's Project
• Once you are out of danger, consider changing passwords, especially for emails and bank accounts. Turn off location tracking on your phone’s settings
• Setting up your own accounts and use a PO box or alternative address for any correspondence
• Change beneficiaries on your accounts if it is safe to do