Adding and withdrawing money

Debit card payment online

• Log into your account online or via the app
• Click the ‘Add cash’ button at the top of the page or open the menu first if you're on a mobile device
• Follow the steps to choose an amount, which account to add the cash to and the bank details to fund this

Bank Transfer

Bank transfer deposits will normally be credited to ISAs, Junior ISAs and Investment Accounts the next working day. For SIPPs this can take a little longer.

Call us on 020 7189 9999 if you want to deposit money by bank transfer.

Please use the relevant bank details below based on the account type you are transferring to.

Investment account/ISA payment details (SEI)

Account name: SEI Investments (Europe) Limited
Sort code: 40-05-30
Account number: 43689646
Payment reference: Your Bestinvest account number (BIxxxxxx)

SIPP payment details (EBS)

Account name: EPTL Client – Best Inv
Sort code: 12-21-39
Account number: 06980201
Payment reference: Your Bestinvest account number (BIxxxxxx)

Please note: when sending a SIPP contribution by bank transfer the funds will only be available for investment once we have received a completed SIPP Additional Contribution Form to confirm the amount and type of contribution made and we can accept a scanned copy. If we have not received the completed and signed form within 20 days of receipt of the funds then they will be returned to your originating bank account.

There are certain types of accounts that someone else can contribute into even if they don't have a Bestinvest account.

Paying into a Junior ISA

• As long as there is enough allowance remaining for the current tax year, friends or family can contribute to a child's JISA
• Share the JISA bank transfer details and quote the JISA account number as the reference

Paying into a General Investment Account

• Before someone can contribute to this account we will need a gifting letter confirming the instruction and this needs to be signed by both parties

You can only pay into your own ISA or SIPP account.

Debit card payments online

When using your debit card to make a deposit online, the money appears in your account instantly and is available to invest after you have received the confirmation email from our payment provider, WorldPay.

Bank transfers

Bank transfer deposits will normally be credited to ISAs, Junior ISAs and Investment Accounts the next working day depending if the account number is within the payment reference. For SIPPs this can take a little longer.

When adding cash to your account using your debit card card, the minimum amount is £50. When investing a lump sum directly into a fund using your debit card or setting up a regular monthly investment the minimum amount is also usually £50.

Yes, you can request a CHAPS payment. Keep in mind that there is a £35 charge for this service. You must request your withdrawal over the phone or by email before 3pm for a same-day payment. However, it is important that you have not requested a withdrawal online before requesting a CHAPS payment. We use the Faster Payments service for our cash withdrawals.

There could be a number of factors that mean money deposited to your Bestinvest account via bank transfer has not shown up yet.

The most common causes are:

• An incorrect reference was used - 'B1' was used instead of 'BI' (letters 'b' and 'i') or a name was used instead of a BI account reference
• The account is currently frozen on our platform

If the cash has still not shown in your account after a couple of days and you have used the correct reference, please get in touch with us.

We pay 2.98% (as of 29 December 2025) on all cash held in any of your accounts. The interest rate on cash within any account you hold is set by the custodian (SEI) and is subject to change without notice. 

For ISA and Investment accounts

• First, select the account you would like to withdraw cash from.
• Click on the 'Manage cash' tab and then the 'Withdraw cash' button.
• From here, you can follow the steps to choose how much cash to withdraw and confirm the details of the bank account you would like to pay into.

For SIPP accounts

Withdrawing money from a SIPP may have tax implications. Please contact a member of the Client Relations Team on 020 7189 9999 if you would like to discuss drawing down from your pension.

For ISA and Investment accounts

Online withdrawals to your bank account are usually processed as Faster Payment, so should reach your account within 1-2 working days.

For SIPP accounts

Withdrawing money from a SIPP may have tax implications. Therefore the process for taking money from this type of account can take longer.

If you withdraw your cash online through your Bestinvest account there will be no charge. It will take 1-2 working days to reach your bank account, and is sent via a Faster Payment transfer.

If you need a CHAPS payment, you will need to contact us on 020 7189 9999 to request this. There is a £35 charge for this service.

You can set up a regular withdrawal from your Investment Account or ISA over the phone with us. Just call a member of our Client Relations Team on 020 7189 9999 to get started.

Before you start:

• Log in to your Bestinvest account to check your bank details are shown and are correct, as this will be where we send the money
• You will need to make sure there is sufficient cash on your account to cover your regular withdrawal. If there is insufficient cash, the regular withdrawal will not be processed until the next date.

To set up your regular withdrawal we will need to know:

• How often you want to make withdrawals (monthly, quarterly etc)
• The date you wish to withdraw (1st of month, 15th of month),
• The amount if it's a value (£100) or percentage amount (100% of income account)
  
  

Remember to leave enough cash on your account to cover any fees. If you would prefer for your fees to be covered by Direct Debit, contact a member of the Client Relations Team on 020 7189 9999.

Under the 'Manage cash' tab of your account we show the available cash you can withdraw to your bank or transfer to another Bestinvest account.

If it's less than your total cash and the amount available to invest, it might be because some of your cash is set aside for fees, a pending trade or transaction or there's a sale that hasn't yet passed its settlement date.

Before you can withdraw money from a Trust you will need to provide us with:

• A bank statement in an individuals name 
• A letter or instruction signed by all Trustees
• Confirmation of the bank account details the money should be paid into 

Send us an email with the above information along with:

• The BI account number of the Trust account
• The amount you want to withdraw

You can send this information to us at best@bestinvest.co.uk.

What happens next?

• We will process the payment within 3-5 working days and the balance in your Bestinvest account will be updated online

If you have a corporate account and are looking to withdraw money from it, the money can only be paid into a bank account in the name of the business or corporation.

Monthly savings is a way to automatically contribute to your account each month via Direct Debit.

There are two types of monthly savings:

• Monthly cash saving - deposits cash into your accounts cash balance which you can invest when you want
• Monthly investment saving - purchases an amount of your chosen fund each month

All monthly savings are collected from your linked bank account on or around 25th of the month.

You can set up a monthly cash saving online and regularly deposit cash to your Bestinvest account. Cash will be collected from your nominated bank account via Direct Debit. The minimum amount is £50.

To set up a monthly cash saving:

• Go to the account that you'd like to set up the monthly cash saving for
• Navigate to the ‘Monthly savings’ tab and click on 'Add monthly cash saving'
• Follow the prompts on the screen to choose the amount of cash you want to add each month

To edit or remove your monthly cash saving:

• You can edit or remove your monthly cash saving at any time
• To change the amount of cash collected each month click 'Edit', input and confirm the new amount
• To remove the monthly cash saving, click 'Remove' and confirm
• You will also need to cancel your Direct Debit mandate with your bank 

You can set up a monthly investment saving online and regularly purchase your chosen fund(s) each month. You can set up multiple monthly investment savings into different funds. The money to purchase your funds will be collected via Direct Debit. The minimum monthly investment into most funds is £50.

Monthly investment savings is only available for funds, not equities, shares or ETFs.

To set up a monthly investment saving:

• Go to the account that you would like to set up the monthly investment for
• Navigate to the ‘Monthly savings’ tab and click on 'Add monthly investment'
• You can select funds from the drop down menu that you already hold or choose new funds by clicking 'Search investments' 
• Follow the prompts on the screen to choose the amount you want to invest each month and which fund to invest in

To edit or remove a monthly investment saving:

• You can edit or remove your monthly investment saving at any time
• To change the investment amount click 'Edit', input and confirm the new amount
• To remove the monthly investment, click 'Remove' and confirm
• You will also need to cancel your Direct Debit mandate with your bank 

Monthly savings are collected from your nominated bank account on or around the 25th of the month.

We begin processing all active monthly savings on or around the 10th of each month. 

If you set up a new monthly saving or make changes to an existing monthly saving on or after the 10th, the change may not be collected in the current monthly saving cycle. 

If you want to remove a monthly saving, remove it in your Bestinvest account and cancel your direct debit mandate with your bank. 

We don't currently allow you to select a specific date for your monthly saving to be collected. All monthly savings are collected on or around the 25th of the month.

If a Direct Debit that you've set up hasn't been collected, there might be a few reasons for this:

• The Direct Debit was set up after our processing date (10th of the month) 
• The linked bank details used for the monthly savings doesn't support direct debit collection (such as savers accounts) 

Things to check:

• In your banking platform or app, see if an active Direct Debit is set up with the name SEI - Bestinvest

If you're still not sure why your monthly saving hasn't been collected, get in touch with our team. Send us a message stating your BI account number.

It's free. There's no charge for setting up monthly cash or investment savings. We simply charge the ongoing service fee which is collected monthly in arears and is based on the value of the assets you hold. If you have a SIPP there is also the minimum £10 per month service fee.

Don’t worry, if you’ve set up a monthly saving that will take you over your ISA limit, we will spot these, put it on hold and send you an email letting you know we haven’t processed it. Your saving will then restart automatically once you have unused allowance again, for example at the start of the new tax year.

No. We only provide monthly savings for funds.

Before you start

It's important to note that you can only transfer cash from one Investment account to another Investment account or to a Stocks & Shares ISA. The same applies for Joint investment accounts.

You can't move cash from a Stocks & Shares ISA to an Investment account.

To move cash between these accounts:

• Select the Investment account you want to transfer cash out of
• Go to the 'Manage cash' tab and select 'Transfer cash'
• Choose the account you want to move the cash to and enter the amount to transfer

What happens next?

Your available cash balance will update instantly and you can use the money to invest or withdraw from your account.

Yes, you can transfer cash or investments to a spouse who has a separate Bestinvest account. It's important to note that transfers can only take place between Investment accounts.

You will need to provide the following information:

• The amount of cash or number of shares to transfer
• The BI account number that is sending the cash or investments
• The BI account number that is receiving the cash or investments

You can send this as a letter which needs to be signed by both spouses to best@bestinvest.co.uk.

Alternatively, each spouse can email best@bestinvest.co.uk confirming the details listed above in writing.

What happens next?

• Once we have received confirmation from each spouse, we will begin the transfer process
• Cash transfers can take up to 5 working days
• Investment transfers can take up to 10 working days